Meet the Team

Helping You and Your Neighbors Hear Better in Westland and South Lyon, Michigan

Our passion is helping smart people like you—people who are interested in staying connected and getting the most out of life—rediscover hearing. Our satisfaction comes from the joy our patients feel when they are hearing clearer, able to once again connect with friends, family, and the world around them.

We provide a full range of diagnostic and preventative hearing services, including hearing aid screening, evaluations, hearing aids, and rehabilitative and preventative counseling. You’ll be working with our highly trained staff to couple the latest in hearing aid technology with the best fit for your hearing needs.

Personalized Hearing Care, Inc. has helped thousands of people in the Westland and South Lyon area improve their hearing. Chances are we’ve helped your friends and neighbors, and we’re sure that we can help you, too.

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“I have experienced and enjoyed the truly professionalism provided by Personalized Hearing Care for many years. Kim and Darlene at the Westland facility have provided genuine excellence, caring for my hearing needs with attention to detail. From evaluation to selecting the best hearing aids needed, care was provided without any disappointment I have experienced from other companies. I am now receiving the same professional care from Karissa (Dr. Jagacki) and Sue at the new South Lyon facility.”

testimonialF. Rodak, Patient

Karissa Jagacki Au.D, CCC-A

Karissa Jagacki Au.D, CCC-A
President and Owner, Doctor of Audiology

Dr. Jagacki is the President/Owner of Personalized Hearing Care, Inc.

Karissa L. Jagacki, Au.D., earned her Doctorate of Audiology degree from Central Michigan University and completed her undergraduate studies in Audiology and Speech Sciences from Purdue University. She was hired by the Michigan Ear Institute following graduation and worked there until she purchased Personalized Hearing Care, Inc. in 2002.

Her credentials include certification by the American Speech Language Hearing Association and a State of Michigan Audiology License. She is a Fellow Member of the American Academy of Audiology, a member of the Michigan Academy of Audiology, a member of the Academy of Doctors of Audiology, and a regional alumni representative for the Audiology Program at Central Michigan University. Dr. Jagacki is also a member of the Plymouth Lions Club.

Dr. Jagacki was named 2011 Business Person of the Year in Westland and received People’s Choice Best Audiologist by the Observer and Eccentric Newspapers in 2013, 2014, and 2015.

Personally, Karissa is married to Jeff with two active, growing boys. In her free time, she enjoys watching her sons’ sporting events, volunteering at her children’s school and church, reading, and spending time up north boating, fishing, snowmobiling, and skiing with family and friends.

Kim Carnicom M.A., CCC-A

Kim Carnicom M.A., CCC-A
Staff Audiologist

Kim Carnicom earned her Master’s Degree from Western Michigan University. She completed her undergraduate studies at Michigan State University. She is a HUGE “Sparty” fan. Kim has been with Personalized Hearing Care for over 15 years. Her credentials include certification by the American Speech Language Hearing Association and a State of Michigan Audiology License. Kim is a Woodhaven native and has lived “Downriver” her whole life. She has been married to her husband Eric for 17 years and they have 2 children Avery and Lainie. In her free time, Kim enjoys spending time at their cottage and cheering for her children at all their sporting events.


Darlene Ramey

Darlene Ramey
Practice Manager

Darlene joined Personalized Hearing Care in September, 2002. She manages our Westland & South Lyon offices. She has been married to Wayne for 30+ years and with three adult children, Matthew, Amanda (William), and Andrew (Megan). Darlene has 3 grandchildren and is looking forward to welcoming more. In her free time she loves to travel, volunteer with the homeless, is active in Church and community outreach and spend time with her family.

Chelsea Bear

Chelsea Bear
Office Assistant

Chelsea has lived in Garden City all her life. She has been with Personalized Hearing Care since 2008, working as an office assistant. She recently graduated with a B.S. in Criminal Justice from Madonna University, with certification in Homeland Security and Animal Cruelty Investigations. She is currently working on earning her Masters Degree in Humane Studies. In her free time, Chelsea enjoys traveling, baseball, working out, baking, and spending time with friends and family.


Deanne Sabin
Office Administrator

Deanne joined Personalized Hearing Care in October 2014, as the Office Administrator for the South Lyon office. She lives in South Lyon and has been married to her husband Scott for 18 years. She has a son, Christian, and twin daughters, Carli and Olivia. She enjoys attending her son’s hockey games and her daughters’ softball and volleyball games. Deanne also enjoys spending time outdoors camping and kayaking with her family and friends.



Talk to the local experts.